Refund Policy

 MyGift.ae, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return process. Please review our return policy below for details on eligibility, timelines, and procedures.  

Eligibility for Returns

To be eligible for a return, the following conditions must be met:  

1. Timeframe: Returns are accepted within 7 days of receiving your order.  

2. Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.  

3. Proof of Purchase: A valid receipt or order confirmation email is required for all returns.  

Non-Returnable Items 

For hygiene and safety reasons, the following items cannot be returned:  

- Personalized or custom-made products.  

- Perishable goods (e.g., food items).  

- Items that are sealed and opened (e.g., beauty products, accessories).  

How to Initiate a Return  

To initiate a return, please follow these steps:  

1. Contact Us: Email us at ever.vital106@gmail.com or call us at 0300-4726106 within 7 days of receiving your order. Provide your order number and details about the product you wish to return.  

2. Return Authorization: Our team will guide you through the return process and provide a return authorization if your request is approved.  

3. Pack and Ship: Securely pack the item in its original packaging and ship it to the address provided by our team.  

Return Shipping Costs

- If the return is due to a mistake on our part (e.g., wrong item or defective product), we will cover the return shipping costs.  

- If the return is for any other reason, the customer is responsible for the return shipping fees.  

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:  

- Refunds will be processed within 5-7 business days.  

- The refund will be issued to the original payment method used during purchase.  

Please note that shipping fees are non-refundable unless the return is due to an error on our part.  

Exchanges  

If you would like to exchange an item for a different size, color, or product, please contact us at ever.vital106@gmail.com. Exchanges are subject to product availability.  

Damaged or Defective Items  

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.  

Contact Us

If you have any questions about our return policy or need assistance, please don’t hesitate to reach out:  

Email: ever.vital106@gmail.com  

Phone: 0300-4726106  

Thank you for shopping with MyGift.ae! We value your trust and are committed to ensuring your complete satisfaction.  

MyGift.ae – Where Your Happiness Matters!